Our investment in Open Point
Open Point is a leading community engagement and stakeholder management SaaS platform. The company enables organisations to build trusted relationships with communities, manage stakeholder interactions, and deliver transparent engagement outcomes.
Open Point’s platform is used by local and state governments, infrastructure providers across the utilities, water, energy and transport sectors, as well as government consulting firms. Operating across Australia, New Zealand, Canada, the United States and the United Kingdom, Open Point helps organisations streamline engagement processes, centralise stakeholder intelligence, and support compliant, data-driven decision-making.
Founded in Australia in 2003, Open Point has achieved significant growth through both organic expansion and strategic acquisitions. Today, the company operates internationally and offers two core engagement platforms: Social Point and Open Point. Headquartered in Brisbane, Australia, Open Point employs approximately 95 people globally.
The Opportunity
Open Point is a leading platform in the global community engagement (CE) and stakeholder relationship management (SRM) software market. The Company is well positioned for continued growth as governments, infrastructure operators, utilities, and enterprise organisations increasingly prioritise transparent, inclusive, and compliant stakeholder engagement practices.
Demand is being driven by rising regulatory expectations, ESG commitments, social licence considerations, and the need to engage broader and more diverse communities through digital-first engagement channels. In Australia, Open Point has established a strong market presence, with approximately 30% market share and recognition as a category leader. The Company differentiates itself through specialised functionality, deep domain expertise, and a strong customer experience. North America represents a highly attractive growth market for Open Point, supported by increasing demand for community engagement and stakeholder management solutions, low existing market penetration, and a favourable competitive landscape with limited scaled providers.
How We Help
We believe Open Point has significant growth potential and are partnering with the management team to execute several key strategic initiatives. These include accelerating growth across core markets in Australia and North America, enhancing the group’s go-to-market strategy, pursuing complementary acquisitions, investing further in the product roadmap, and strengthening systems and processes to support continued scale and international expansion.
